BBVA Singapore branch - Customer feedback & dispute resolution channels
At Banco Bilbao Vizcaya Argentaria S.A. (“BBVA Singapore branch”) we are committed to delivering the highest standards of customer service. Your feedback is invaluable in helping us continuously improve our products and services. We welcome your opinions, suggestions, and concerns through any of the following channels:
Contact Us:
- By Mail: Banco Bilbao Vizcaya Argentaria S.A.
80 Raffles Place, #55-02 UOB Plaza 1, Singapore 048624.
- By Email: singapore@bbva.com
- By Phone: (65) 6303 6988
To ensure your concerns are addressed promptly, we will:
- Send a written acknowledgement within 2 business days of receiving your feedback, and
- Provide a written response within 14 business days of receipt.
- All information shared with us will be treated with the strictest confidence. Please note that for any inquiries made by a third party, we will only contact the customer directly to safeguard personal data and privacy.
Dispute Resolution via FIDReC
If you are an individual or sole proprietor and are dissatisfied with our response, you may escalate your dispute to the Financial Industry Disputes Resolution Centre Ltd (FIDReC).
FIDReC provides an independent and impartial dispute resolution service, free of charge for claims up to S$100,000.
Eligibility:
The scheme covers individuals and sole proprietors who are customers of financial institutions.
The dispute must arise from a financial transaction or service provided by us.
Contact FIDReC:
Website: https://www.fidrec.com.sg
Phone: +65 6327 8878
Email: info@fidrec.com.sg
Address: 112 Robinson Road, #13-03, Singapore 068902
We encourage you to approach us first so we can resolve the matter amicably. However, should you wish to pursue the matter further, FIDReC is available to assist.