Cookies Policy

We use our own and third-party cookies to improve our services, customize our web site, enhance User browsing experience, measure and obtain usage statistics, identify you in our Services, determine your location when this is necessary in order to render a Service and show you publicity related to your preferences obtained through the website usage analysis. If you continue browsing, we assume that you accept its use.

Cookies are files that are downloaded to your computer when you access specific websites. Among other things, cookies let websites store and retrieve information on users' browsing habits or that of their computers and, depending on the information they contain and the way they use the computer, can be used to recognize users.

What type of cookies does this website use?

Depending on the goal pursued:

- Technical Cookies. These cookies let users browse a website, platform or application and use the different options or services found, including, for example, controlling the traffic and communication of data, identifying the session, accessing restricted sections, remembering the items that make up an order, carrying out the purchasing process related to an order, registering or applying for participation in an event, using security elements during browsing, storing contents for the dissemination of video or sound, or sharing contents through social networks.

- Geolocation Cookies: These are used to locate the user when a service is requested. This is an anonymous cookie used, for example, when an user is searching for the nearest office to his/her location at the time, or to offer him/her correct information depending on which country he/she is in.

- Customization Cookies. These cookies let users access the service with some general characteristics predefined depending on a series of criteria in the user terminal, such as language, web browser used to access the service, the regional settings of the service access point, etc.

- Analysis Cookies. These cookies, handled by us or by third parties, allow us to quantify the number of users and thus make statistical measurements and analyze the use that users make of the service. To do this, your browsing experience on our website is analyzed with the aim of improving our offering of products or services to you.

Advertising Cookies. These cookies, handled by us or by third parties, allow us to manage as effectively as possible the advertising space found on the website, adapting the content of the advertisement to the content of the service being requested or to the use being made of our website. To do this, we can analyze your web browsing experience and we can show you advertising related to your browsing profile.

Depending on their duration, cookies can be:

Session Cookies. These types of cookies are designed to obtain and store details while the user is accessing a website. These cookies are not stored on users' computers after the session expires or they close their browser.

Persistent Cookies. In these types of cookies the data remain stored in the user's computer and can be accessed and processed when users leave the website and when they log on again. Users can delete these cookies at any time.

The website collects users' information by installing the cookies below on users' hard discs. This information can never identify users personally, that is, it is completely anonymous.

 

Own cookies

 


Tipo

Titular


Duración


Finalidad

JSESSIONID
technical cookies

BBVA

Session

Maintain anonymous user session on the server

PD_STATEFUL_*
technical cookies

BBVA Session Traffic control and session identification
configuracionCookies
technical cookies
BBVA 2 years from configuration or update It is used to know the cookies that the user wants to allow to load
d_cid
Analytics cookies
BBVA Persistent Cookie used by BBVA to store content personalization information

 

Cookies de terceros


Tipo

Titular


Duración


Finalidad

__utma
Analytics cookies

Google Analytics

2 years from configuration or update

It is used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics.

__utmt
Analytics cookies

Google Analytics

10 minutes

It is used to limit the percentage of requests.

__utmb
Analytics cookies

Google Analytics

30 minutes from configuration or update

It is used to determine new sessions or visits. The cookie is updated every time data is sent to Google Analytics.

__utmc
Analytics cookies

Google Analytics

Session

It acts together with the __utmb cookie to determine if the user was in a new session or visit.

__utmz
Analytics cookies

Google Analytics

6 months from configuration or update

Stores the traffic source or campaign that explains how the user has reached the website. The cookie is updated every time data is sent to Google Analytics.

_hjIncludedInSample
Analytics cookies
Hotjar 1 year This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
_hjid
Analytics cookies
Hotjar 1 year This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

 

The procedures are managed and controlled exclusively by each service provider (Google Analytics). If you would like to read the privacy statement and the policy on privacy and cookies, click on https://policies.google.com/privacy?hl=en

The procedures are managed and controlled exclusively by each service provider (Hotjar). If you would like to read the privacy statement and the policy on privacy and cookies, click on https://www.hotjar.com/legal/policies/privacy/

How to disable cookies?

At any time, users can permit, block or delete the cookies that are installed on their computers by modifying the parameters in the browser settings installed on their computers:

Chrome

Explorer

Firefox

Safari

BBVA may change the present cookie policy when so required by laws currently in effect from time to time, or when there has been any variation in the type of cookies used by the website.

If you wish, you can configure the cookies again by clicking here